All furniture is thoroughly inspected at several key points in our preparation and delivery process to make sure it is received in good condition. Due to the care we put forth for every order, we are unfortunately unable to process returns or refunds once merchandise has been accepted.
If you are picking your furniture up yourself from F.D.F, consumers are responsible for ensuring products are not damaged. We encourage you to inspect the items before taking possession.
If you have concerns about your order, you may cancel anytime up to the day of pick-up or delivery (fees may apply).
In the rare occurrence that an item arrives damaged on delivery or is damaged before your possession, please notify the delivery team and a customer care representative immediately.
Any claim for defective merchandise must be packed in Original Boxes. Claims for defects or missing parts must be made within the time of receiving products. If there isn't a signed claim upon delivery or pickup with both the delivery team and a customer care representative, then there is no service agreement. No Exception. Pictures are required to claim defective merchandise with a copy of an invoice, date, and contact information. Please contact your local warehouse for any further assistance with the procedure.
F.D.F will not accept any exchange or return on any used, previously displayed, floor sample models, special orders, or assembled merchandise. Any claims for merchandise damaged in transit must be made through before signing the invoice, please inspect all boxes for damages. Please make sure both you and the carrier signs the invoice for any damages. All returned shipments must be prepaid with the original invoice (Fees may apply).
No cash refunds. Exchange and Store Credit only.